Terms And Conditions

Gardeners Enfield Town Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Enfield Town provides gardening and related services to residential and commercial clients in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting the services.

Company means Gardeners Enfield Town, the provider of the services.

Services means any gardening, garden maintenance, soft landscaping, clearance, or related work performed by the Company for the Client.

Site means the garden, property, or premises at which the Services are to be carried out.

Agreement means the contract between the Company and the Client comprising these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, which may include lawn care, hedge trimming, pruning, planting, weeding, clearance, soft landscaping, and related work as agreed with the Client. The exact scope of work will be described in the quotation or booking confirmation.

Any additional work requested by the Client that falls outside the original scope may be subject to a separate quotation and additional charges. The Company is under no obligation to carry out extra work that has not been agreed in writing or confirmed by the Client on site.

3. Booking Process

3.1 Initial enquiry

The Client may request Services by contacting the Company and providing details of the Site, the type of work required, access arrangements, and preferred dates. The Company may request photographs or arrange a visit to assess the work.

3.2 Quotations

Where appropriate, the Company will provide a quotation or estimated price based on the information supplied by the Client. Quotations are valid for a limited period, which will be stated at the time of issue or, if not stated, for 30 days from the date of the quotation.

3.3 Acceptance and confirmation

A booking is not confirmed until the Client has accepted the quotation or agreed price and the Company has issued a booking confirmation. The Agreement comes into effect on the date of that confirmation. The Company reserves the right to decline any booking at its discretion.

3.4 Availability and scheduling

All dates and times for carrying out the Services are subject to availability and may be affected by weather conditions, access issues, or unforeseen circumstances. The Company will take reasonable steps to meet agreed dates and will notify the Client of any need to reschedule.

4. Client Responsibilities

The Client agrees to:

Ensure that the Company has safe and reasonable access to the Site at the agreed times, including any necessary keys, codes, or instructions.

Inform the Company of any specific Site conditions, hazards, underground services, or restrictions that may affect the Services.

Obtain and maintain any permissions, consents, or approvals required for the Services, including from landlords, neighbours, or local authorities where relevant.

Keep children, pets, and other persons away from work areas while the Services are being carried out.

Provide access to water and electricity if reasonably required for the Services, unless otherwise agreed.

The Company may charge for wasted time or additional visits if it is unable to carry out the Services due to the Client’s failure to meet these responsibilities.

5. Pricing and Payments

5.1 Prices

Prices may be quoted as a fixed fee, hourly rate, day rate, or a combination, depending on the nature of the work. All prices will be communicated to the Client before the Services are carried out. Any applicable taxes will be included in the total price unless stated otherwise.

5.2 Deposits

The Company may require a deposit or advance payment for certain Services, particularly larger projects or where materials must be purchased in advance. The amount and payment deadline will be specified in the quotation or booking confirmation.

5.3 Payment terms

Unless otherwise stated in writing, payment for one-off Services is due immediately on completion of the work. For ongoing maintenance contracts, the Company may issue invoices on a regular schedule, such as weekly, fortnightly, or monthly. Payment terms will be set out on the invoice or in the booking confirmation.

5.4 Accepted payment methods

The Company accepts commonly used UK payment methods. The available options will be communicated to the Client during the booking process or at the time of invoicing. Cash payments should not be sent by post.

5.5 Late payment

If the Client fails to pay any amount due under the Agreement by the due date, the Company reserves the right to:

Charge interest on the overdue amount at the statutory rate permitted under UK law, accruing on a daily basis until payment is received in full.

Withhold or suspend further Services until outstanding sums are paid.

Recover from the Client any reasonable costs incurred in pursuing overdue payments, including collection agency fees or legal costs.

6. Cancellations and Rescheduling

6.1 Cancellation by the Client

The Client may cancel or request to reschedule a booking by giving notice to the Company. For standard gardening visits, the Company asks for at least 48 hours notice before the scheduled start time. For larger projects or work involving purchased materials, a longer notice period may apply as set out in the quotation or booking confirmation.

Where the Client cancels within the required notice period, any deposit for Services not yet performed may be refundable at the Company’s discretion, subject to deductions for any materials already purchased or costs already incurred. If insufficient notice is given, the Company may charge a cancellation fee, which may be up to the full value of the intended visit or a stated proportion of the project cost.

6.2 Cancellation by the Company

The Company may cancel or reschedule a booking where necessary due to adverse weather, safety concerns, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will seek to offer an alternative date and time. If the Company cancels and cannot provide a suitable alternative, any pre-paid amounts for Services not performed will be refunded.

6.3 Access issues

If the Company attends the Site and is unable to carry out the Services due to lack of access, unsafe conditions, or other reasons within the Client’s control, the Company may charge a call-out fee or the full amount for the planned visit.

7. Materials, Plants, and Equipment

The Company will supply all tools and equipment necessary to perform the Services unless otherwise agreed. Where materials or plants are supplied, these will be of a suitable quality and specification for the intended purpose, subject to availability.

The Client acknowledges that living plants are subject to natural variation and that performance and longevity depend on factors such as weather, soil conditions, watering, maintenance, and pests or diseases beyond the Company’s control. Unless specifically stated in writing, the Company does not guarantee the long-term survival of plants once the work is completed and care has passed to the Client.

Any materials or plants remaining on site that have been supplied by the Company but not paid for in full remain the property of the Company and may be removed if payment is not received.

8. Waste Removal and Environmental Regulations

8.1 Garden waste

As part of the Services, the Company may generate green waste, soil, and other garden debris. The handling of this waste will depend on what has been agreed with the Client. Options may include leaving waste at the Site in a designated area, using the Client’s garden waste bins, or arranging removal as an additional service.

8.2 Waste removal services

Where waste removal has been included in the quotation, the Company will dispose of garden waste in accordance with UK environmental and waste regulations. Additional charges may apply if the volume of waste exceeds original estimates or includes materials not originally identified, such as rubble, plastics, metals, or hazardous items.

8.3 Legal compliance

The Company will not remove hazardous waste, controlled substances, or materials that require special licences or facilities for disposal. The Client remains responsible for any such items found on the Site. The Company will comply with applicable waste transport and disposal regulations and will not fly-tip or dispose of waste unlawfully.

9. Health and Safety

The Company takes health and safety seriously and will conduct the Services in a manner designed to minimise risk to its staff, the Client, and the public. The Client agrees to cooperate with any reasonable health and safety requests made by the Company, including restricting access to work areas.

Certain tasks may involve the use of machinery, ladders, power tools, or chemicals. The Company may decline to perform any work it deems unsafe or inappropriate for the conditions on the day.

10. Liability and Insurance

10.1 Duty of care

The Company will exercise reasonable care and skill in providing the Services. However, gardening and outdoor work inherently involve some risk of incidental damage, especially in older or fragile gardens.

10.2 Limits of liability

To the fullest extent permitted by law, the Company’s total liability to the Client arising under or in connection with the Agreement, whether in contract, tort including negligence, or otherwise, shall not exceed the total fees paid or payable by the Client for the specific visit or project during which the event giving rise to the claim occurred.

The Company shall not be liable for any loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss arising out of or in connection with the Services.

10.3 Exclusions

The Company is not liable for:

Pre-existing damage or defects at the Site.

Damage caused by pests, diseases, weather conditions, subsidence, or other environmental factors beyond the Company’s control.

Damage to cables, pipes, or other underground services not clearly identified by the Client before work commences.

Damage resulting from the Client’s failure to follow aftercare advice or maintenance recommendations provided by the Company.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be limited or excluded.

11. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, ideally within 48 hours of completion of the relevant work. The Company will review the complaint and, where appropriate, may inspect the Site and propose a remedy such as rectification, additional work, or a partial refund.

The Client agrees to give the Company a reasonable opportunity to investigate and, if necessary, remedy any issues before taking further action. Both parties will act in good faith to resolve disputes promptly and fairly.

12. Force Majeure

The Company shall not be in breach of the Agreement or liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include extreme weather, flooding, storms, acts of government, strikes, equipment breakdowns, or other unforeseen incidents. In such circumstances, the Company may suspend the Services or arrange alternative dates.

13. Data Protection and Privacy

The Company will collect and use personal information about the Client such as name, address, and contact details for the purposes of managing bookings, providing Services, and handling payments. The Company will take reasonable steps to keep such information secure and will not sell or disclose it to third parties except as required by law or where necessary to deliver the Services, such as using trusted subcontractors or payment processors.

14. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that Agreement. Any significant changes will be made available to Clients in advance where reasonably possible.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

16. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire Agreement between the Client and the Company in relation to the Services and supersede any prior understandings, representations, or agreements, whether oral or written.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

By booking or using the Services of Gardeners Enfield Town, the Client confirms that they have read, understood, and agree to these Terms and Conditions.